Privacy Policy
Help One Group ("we," "our," or "us") is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our app and services.
1. Information We Collect
a. Information You Provide
Account Information: Name, email address, phone number, and address during registration.
Payment Details: Information necessary to process payments, such as credit/debit card details or UPI ID.
Service Requests: Details of services you book, including preferences or additional notes.
b. Automatically Collected Information
Device Information: Device type, operating system, and app version.
Usage Data: App interactions, pages visited, and features used.
Location Data: Real-time GPS location to enable location-based services (e.g., finding nearby professionals).
c. Third-Party Data
Linked Accounts: Information from third-party services if you link accounts (e.g., Google or Facebook).
2. How We Use Your Information
We use your information for the following purposes:
To create and manage your account.
To process and fulfill service bookings.
To improve app functionality and personalize your user experience.
To communicate with you about bookings, promotions, or support inquiries.
To ensure safety and prevent fraud.
To comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Service Providers: Professionals or companies offering services booked through the app.
Payment Processors: To facilitate secure payment transactions.
Legal Authorities: When required by law or to protect our rights.
Third-Party Tools: For analytics, marketing, or error tracking (e.g., Google Analytics, Firebase).
4. Data Security
We implement robust measures to protect your information, including:
Encryption: Securing data during transmission.
Access Controls: Restricting access to sensitive information.
Regular Audits: Monitoring for vulnerabilities or unauthorized access.
However, no system is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your data:
Access and Correction: Request access to your personal information and correct inaccuracies.
Data Deletion: Delete your account and associated data.
Opt-Out: Opt-out of marketing communications.
6. Location Services
We collect your location to provide localized services. You can disable location access at any time through your device settings, but some features may not function as intended.
7. Data Retention
We retain your data only as long as necessary for:
Providing our services.
Complying with legal obligations.
Resolving disputes and enforcing agreements.
Once no longer needed, your data will be securely deleted.
8. Children’s Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through the app or via email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to arya361998@gmail.com.